UK Returns Policy
We promise to refund or exchange any item that you are not completely satisfied with when you return it to us in a saleable condition by post within 28 days of receipt. Refunds will be credited via the original payment method. Please note that all items must be returned with tags in place and unworn as new. Your item(s) should be returns in its original packaging. Please allow up to 10 working days for your refund to be processed from date of receipt to our head office. You will be notified via email as soon as your refund has been processed.
Free UK returns or exchange in 3 simple steps:
On your returns form (included in your parcel), tick either refund or exchange and select one of the reason codes against the relevant item.
Enclose your returns form within your parcel, peel off your selected returns label (Royal Mail, ASDA ToYou or Collect+) and attach it to the front of your parcel.
UK returns can take between 2-7 working days to be returned to us. Once we have received your returned item(s), it can take up to 10 working days for your refund or exchange to be processed. All refund will be issued via the original method of payment. Please allow up to 7 working days for these funds to return to your account, this is dependent upon the payment provider and unfortunately out of our control.
Take your parcel to any post office, ASDA or Collect + counter that accepts returns and obtain a proof of postage. By using the returns label attached to our delivery note, you are able to return the item(s) free of charge. Please note this excludes exchanged orders. Any other method of return will be at your own expense and responsibility.
If you would like to track your return you may enter the tracking number from your return receipt on the relevant tracking site (Royal Mail, ASDA ToYou or Collect+) to determine the date of delivery back to us. It will then be processed within 10 working days of this date.
Chi Chi London
Unit 5 Redburn Industrial Estate
16-18 Woodall Road
THINGS TO REMEMBER:
Your items must be returned in the original packaging with all tags attached and in an unworn condition. The returns note that was received from us must also be included within your return package. Please note that if the tags are removed from the item, we will not be able to refund or exchange.
Any items returned outside of our return policy without prior agreement will be returned to the sender at an additional cost.
If the item(s) you have received was delivered late, incorrect or faulty please email us immediately at: firstname.lastname@example.org
Chi Chi London will cover the cost of your first exchange only, any additional returns will be at the cost of the buyer. The cost of your outgoing postage will not be refunded.
All swimwear must be returned as a full set and with the hygiene label intact. Any items without this will be returned to the buyer at an additional cost.
Jewellery sets containing pierced earrings cannot be returned.
ROI and International Returns Policy
Use the pre-printed address label on your order form and send your return via an insured and traceable method, marking your parcel clearly as Returned Goods to avoid delays in Customs. We are not able to offer an exchange on returned items.
Please note for international and ROI orders, we do not refund for outgoing postage costs or potential custom charges.
The cost of an international return will be at the buyers expense. Should you receive a faulty, incorrect or damaged item please email email@example.com as we may only be able to reimburse up to the original shipping cost. Please note contact must be made within 28 days of delivery.
Chi Chi London reserve the right to decline a refund or exchange where the above steps have not been taken.