Returns Period
All customers have 14 days from the date of delivery to return any unwanted items to us for a refund.
Please note, for unwanted returns, a charge of £3.99 will be deducted from the total amount once we receive the goods back to us.
Once we have received your parcel back at our warehouse, your refund will be processed within 14 days, and we’ll email you to confirm.
If you have not heard from us after 14 days of us receiving the parcel, please
get in touch via email with your proof of postage receipt so that we can look into it for you.
To Start the returns process
- For Unwanted Returns
Please click the link below to create a returns QR code
https://returns.inpost.co.uk/chichilondon - For any other returns reason
Please email Customer Services at customerinfo@chichiclothing.com
Please see our Returns FAQs for the full details.
Should you wish to return your item, the following conditions must be adhered to:
- Items must be returned within 14 days from the day you receive the parcel
- Items must be unworn as new with all original Chi Chi tags attached
- Swimwear without the hygiene seal intact cannot be returned
- Jewellery sets containing pierced earrings cannot be returned
- Shoes must be tried on indoors and must not show any signs of wear
- If an item has been washed or altered in any way, this cannot be returned
All items are quality checked on return. If an item is returned to us damaged, worn, or in an unsuitable condition without prior agreement, we may be unable to accept this back and it may be returned to you at an additional cost.
If you are unable to return your item to us on time, contact must be made within your 14 days from delivery to inform us of the late return. Any returns made after the 14th day will not be eligible for a refund. Please note, any items returned to us outside 14 days without prior agreement may be returned to you at an additional cost.
Please note, we are not responsible for any items that are returned to us by mistake, for example from another retailer (it happens!). If we are able to locate them, but it's not always possible, and you'd like these returned to you, we will then ask you to cover the delivery cost.
To ensure your return is processed as smoothly as possible, please make sure the above steps have been followed. If you're unsure about anything, don't hesitate to get in touch.