All customers have 28 days from the date of delivery to return any unwanted items to us for a refund.

Please note, returns back to us are not free and a charge will be deducted from the total amount once we receive the goods back to us. Please see our Returns FAQs for the full details. 

Sample Sale Goods: Please note sample sale items are only eligible for a refund onto a giftcard. This will be communicated via email. The amount of the return postage will be deducted from the total giftcard amount. 

Should you wish to return your item, the following conditions must be adhered to:

  • Items must be returned within 28 days from the day you receive the parcel
  • Items must be unworn as new with all original Chi Chi tags attached
  • Swimwear without the hygiene seal intact cannot be returned
  • Jewellery sets containing pierced earrings cannot be returned
  • Shoes must be tried on indoors and must not show any signs of wear
  • If an item has been washed or altered in any way, this cannot be returned

Please visit our returns portal here to log your return and begin the process. 

    Please hold onto your proof of postage receipt until you have received your refund just in case we need to see this in the future. We cannot issue a refund where a postage receipt cannot be presented to us on request or there is no evidence within the returns hub that an item has been logged.

    If an item you have received was delivered late, incorrect or faulty, please contact us here. Contact must be made within 7 days of delivery.

    All items are quality checked on return. If an item is returned to us damaged, worn, or in an unsuitable condition without prior agreement, we may be unable to accept this back and it may be returned to you at an additional cost.

    If you are unable to return your item to us on time, contact must be made within your 28 days from delivery to inform us of the late return. Any returns made after the 28th day will not be eligible for a refund. Please note, any items returned to us outside 28 days without prior agreement may be returned to you at an additional cost.

    Any orders which are returned to us where a gift voucher and card payment have been used, we will refund the full gift voucher value back to your Chi Chi account first. Any remaining balance of your refund will be issued back to your payment card.

    Please note, we are not responsible for any items that are returned to us by mistake, for example from another retailer (it happens!). If we are able to locate them, but it's not always possible, and you'd like these returned to you, we will then ask you to cover the delivery cost.

    Chi Chi reserve the right to decline a refund where the above steps have not been taken.

    For assistance with how to create or track your return, please see our FAQ section here.