UK & INTERNATIONAL RETURNS
Christmas Returns - We know it might not always be the perfect fit for you or soemone you've gifted, which is why we have extended our returns policy for the festive season. Any orders placed from the 1st to the 24th of December will have until the 31st of January to return and get a full refund (Policy restrictions still apply, see below).
Outside of these dates all customers have 30 days from the date of delivery to return any unwanted items to us for a refund.Should you wish to return your item, the following conditions must be adhered to:
- Items must be returned within 30 days from the day you receive the parcel
- Items must be unworn as new with all original Chi Chi tags attached
- Swimwear without the hygiene seal intact cannot be returned
- Jewellery sets containing pierced earrings cannot be returned
- Shoes must be tried on indoors and must not show any signs of wear
- If an item has been washed or altered in any way, this cannot be returned
Please hold onto your proof of postage receipt until you have received your refund/exchange just in case we need to see this in the future. We cannot issue a refund or exchange where a postage receipt cannot be presented to us on request. Please note, we currently offer exchanges for UK customers only.
If an item you have received was delivered late, incorrect or faulty, please contact us here. Contact must be made within 7 days of delivery.
All items are quality checked on return. If an item is returned to us damaged, worn, or in an unsuitable condition without prior agreement, we may be unable to accept this back and it may be returned to you at an additional cost.
If you are unable to return your item to us on time, contact must be made within your 30 days from delivery to inform us of the late return. Any returns made after the 30th day will not be eligible for a refund and may be accepted for gift voucher only. Any gift voucher issued after 30 days will be at our discretion. Please note, any items returned to us outside 30 days without prior agreement may be returned to you at an additional cost.
Any orders which are returned to us where a gift voucher and card payment have been used, we will refund the full gift voucher value back to your Chi Chi account first. Any remaining balance of your refund will be issued back to your payment card.
Chi Chi reserve the right to decline a refund or exchange where the above steps have not been taken.
BLACK FRIDAY RETURNS
PLEASE NOTE: Any orders placed from Tuesday 24th November until Tuesday the 1st of December will not be applicable for Free Returns within the UK. For orders placed between these dates, no free return slip will be provided and any returns made will be at the expense of the customer.
For assistance with how to create or track your return, please see our FAQ section here.