FAQs

Chi-Chi Collection Limited – Gone through Administration and started up as new company. 

Customer FAQs 

Background information Will Wright and Chris Pole were appointed Joint Administrators of Chi-Chi Collection Limited – in Administration (the “Company” or “Chi-Chi”) on 8 September 2023. The Company is a designer and retailer of women’s and children’s clothing and accessories. A sale of the business and assets of the Company was successfully completed on 8 September 2023 to Reem Clothing Limited (the “Purchaser”). Please note that the Purchaser has acquired the brand name, website and social media accounts of the Company and is therefore trading under the same platform as before. A memorandum setting out details of that sale is available to view at http://chichi.ia-insolv.com (the ‘Portal’), together with formal notice of the Joint Administrators’ Appointment. Please direct further queries regarding the continuation of services to finance@chichiclothing.com*.

Claims in respect of refunds 

Question; RE refunds questions for orders prior to administration; 

We sincerely apologise for any inconvenience you've experienced regarding your refund request prior to 8 September 2023. We understand the frustration this may have caused, and we want to provide you with the best possible resolution.

Please be aware that Chi-Chi Collection Limited underwent a change in ownership and management through administration on 8 September 2023. The business and assets were successfully acquired by Wigglebug Limited, including the brand name, website, and social media accounts. We have been diligently working on improving our internal processes to ensure a smoother and more efficient customer experience moving forward.

If your purchase was made before this transition and your refund is still pending, we want to assure you that we are committed to addressing your concerns. For items purchased that were over £100, we can provide assistance in the process of reclaiming your money. As a token of our apology for any inconvenience caused during this transition period, we are pleased to offer all affected customers a 50% discount on their next purchase with us. This is our way of expressing our gratitude for your patience and understanding.

To facilitate your refund or discuss the process of reclaiming your money for purchases over £100, please contact our customer support team, and they will be more than happy to assist you. 

We value your business and are dedicated to providing you with a positive shopping experience with the newly revitalised Chi-Chi brand. Thank you for your continued support, and we look forward to serving you better in the future. 

Question; RE exchanges for orders prior to administration; 

We deeply regret the delay in processing your exchange. We understand your frustration and would like to address your concerns.

As you may be aware, Chi-Chi Collection Limited underwent significant changes on 8 September 2023, which included the appointment of Joint Administrators and the successful sale of the business and assets to Wigglebug Limited. This transition brought about some challenges, particularly in the area of processing exchanges efficiently. However, we want to assure you that we have been actively working to enhance our internal processes to provide a more seamless customer experience.

Regrettably, at this time, we are unable to facilitate exchanges on orders made prior to September 8th. However, in recognition of the inconvenience you've experienced, we are pleased to offer you vouchers that you can use for future purchases with us. This is our way of expressing our gratitude for your patience and understanding during this transition period.

To express our sincere apology for any inconvenience, we are also offering all affected customers a generous 50% discount on their next purchase with us. We value your loyalty and support for the revitalised Chi-Chi brand, and we are committed to ensuring that your future shopping experiences with us are both satisfying and hassle-free.

To receive your voucher and claim your 50% discount on your next purchase. For all customers wanting to redeem their 50% discount please use code; MG608Y0PX2FC at the checkout. They are ready to assist you promptly and ensure you receive the benefits you deserve.

We appreciate your patience and continued support, and we look forward to serving you better in the future.

Question; RE unfulfilled orders prior to administration; 

We sincerely apologise for any inconvenience regarding the delivery of your order placed before 8 September 2023. We understand your concerns and would like to provide you with the necessary information.

As you may be aware, Chi-Chi Collection Limited underwent significant changes on 8 September 2023, including the appointment of Joint Administrators and the successful sale of the business and assets to Wigglebug Limited. This transition brought about certain challenges in fulfilling orders placed before this date. We want to assure you that we have been actively working to enhance our internal processes to provide a more efficient and reliable customer experience.

Regrettably, we must inform you that orders placed before 8 September 2023 will not be fulfilled. We understand the disappointment this may cause, and we would like to offer a solution. If your purchase met the criteria of being over £100, we are here to assist you in the process of reclaiming your money. Our commitment to addressing your concerns is unwavering.

To express our sincere apology for any inconvenience you've faced during this transition period, we are also offering all affected customers a generous 50% discount on their next purchase with us. This is our way of demonstrating our gratitude for your understanding and continued support.

To facilitate the process of reclaiming your money for eligible purchases or to claim your 50% discount on your next purchase, please use code; MG608Y0PX2FC at the checkout. They are dedicated to assisting you promptly and ensuring that you receive the benefits you deserve.

Thank you for your patience, and we look forward to serving you better in the future. Your continued support for the revitalised Chi-Chi brand means the world to us.

Question; I redeemed loyalty scheme points for a voucher before 8 September 2023 and have not spent it. Can I still purchase goods using the voucher? 

We sincerely apologise for any inconvenience regarding your loyalty scheme points and the vouchers obtained before 8 September 2023. We understand your concern and would like to provide you with the necessary information.

As you may be aware, Chi-Chi Collection Limited underwent significant changes on 8 September 2023, including the appointment of Joint Administrators and the successful sale of the business and assets to Wigglebug Limited. This transition brought about certain challenges, particularly with the redemption of loyalty scheme vouchers obtained before this date.

We regret to inform you that loyalty scheme vouchers obtained prior to 8 September 2023 cannot be redeemed under the new ownership and management structure. We understand the disappointment this may cause and sincerely apologise for any inconvenience you've faced.

To express our apology and appreciation for your loyalty, we would like to offer you a generous 50% discount on your next purchase with us. This is our way of thanking you for your continued support and understanding during this transitional period. To claim your 50% discount on your next purchase, please use code; MG608Y0PX2FC at the checkout. 

We want to assure you that we are actively working to improve our internal processes and provide a more efficient and reliable customer experience moving forward. Your support for the revitalised Chi-Chi brand is highly valued, and we look forward to serving you better in the future. Thank you for your patience and understanding.

Question; RE gift cards bought prior to administration; 

We deeply regret any inconvenience related to your gift card purchased before 8 September 2023. Your concern is important to us, and we'd like to provide you with the necessary information.

As you may be aware, Chi-Chi Collection Limited underwent significant changes on 8 September 2023, including the appointment of Joint Administrators and the successful sale of the business and assets to Wigglebug Limited. This transition has posed challenges, particularly concerning the redemption of gift cards obtained before this date.

Unfortunately, we must inform you that gift cards acquired prior to 8 September 2023 cannot be redeemed under the new ownership and management structure. We understand the disappointment this may cause and sincerely apologise for any inconvenience you've faced.

As a token of our gratitude for your continued support and understanding during this transitional period, we would like to offer you a generous 50% discount on your next purchase with us. This is our way of expressing our appreciation for your loyalty. To claim your 50% discount on your next purchase, please use code; MG608Y0PX2FC at the checkout. 

We want to assure you that we are actively working to improve our internal processes to provide a more efficient and reliable customer experience moving forward. Your support for the revitalised Chi-Chi brand is greatly valued, and we look forward to serving you better in the future. Thank you for your patience and understanding.