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My Bag

Frequently Asked Questions

Please read our frequently asked questions below, click on the question to view the answer.

Help

Q: How do I track my order?

Q: Can I make changes to my order once it has been placed?

Q: I did not receive an e-mail confirmation / My order is incorrect / I wish to change my delivery address.

Q: Can I place a telephone order?

Returns, Refunds, Exchanges and Delivery

Q: How long do refunds take?

General Enquiries

Q: I have forgotten my password, e-mail address or I’m having trouble logging into my account.

Q: The item I want is out of stock

Information on student discount and coupon codes

Q: How do I get student discount

Q: Where can I enter my coupon code?


Secure Payments

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