Once your order has been placed you will receive a confirmation message by email. This will contain your order number, delivery details, items ordered and shipping method.

Once your order has been shipped by our dispatches team you will receive a second email to let you know that your order is on its way to you. This email will contain your tracking information which can be tracked at one the following links below:

This email will contain your tracking information which can be tracked at one the following links below:

Tracking numbers starting 155:
http://www.dpd.co.uk/content/how-can-we-help/index.jsp

Tracking numbers starting FL or FR or RS:
https://www.royalmail.com/track-your-item

Tracking number starting Chi:
http://www.trackmytrakpak.com/trakpak.aspx

In rare cases, due to high demand, an item which you have ordered may suddenly become unavailable. If these events occur we will contact you as soon as possible to confirm any cancellation / amendment to your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

When all your items have been added to the basket and you have proceeded to checkout you can enter your discount code into the Coupon Code box and click “Go”. You can then head over to the checkout to complete your order.

Should you have any issues adding a discount code when placing an order, please contact our customer services team as soon as you experience the issue by email or phone.

Please note that any attempt to redeem a coupon code after the expiry date or promotional material is removed from our website will not be valid for the discount.

Only one discount code can be used per order. Do please note that discount codes cannot be used in conjunction with any other promotion or in addition to any student discount you may be entitled to.

Discount / coupon codes will not apply if there are sale items in your basket unless a promotion is otherwise stated. Discount codes apply to full price items only.

The following payments types can be used on our site:

You can also pay for your order in any of the following currencies:

Pound Sterling, Euros, US Dollars, Canadian Dollars, Australian Dollars, & New Zealand Dollars.

For customers using Amazon Payments please ensure that currency selection is in GBP only as all Amazon Payments will be charged in GBP.

You will be charged for your order once you have clicked pay at checkout. In certain cases involving Paypal payments there will be times when a payment will be pending whilst we await payment. In these situations the order cannot not be dispatched until payment is received, should any issues arise we ask that you both contact Paypal regarding your payment and please contact us here with your order details.

Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

The price of the items ordered with Chi Chi Clothing do not include customs and import duties which will vary depending on the country in which the parcel is being delivered. You may be required to customs / import duties when you accept delivery of the items from your courier. Should you refuse to accept delivery of the items you have purchased, the courier may return the items back to Chi Chi Clothing.

You can create an account by clicking here or alternatively you can sign up for a Chi Chi London account at checkout.

You can change details on your Chi Chi account by logging in.

You can reset your password here however if you experience any further login issues please contact our customer services team who will be more than happy to help.

If you have forgotten your password you can reset it by clicking here. Please ensure that when you are trying to log in you are entering the correct username and password (case sensitive).

If you are still experiencing issues, please contact our customer services team.

Once your order has been shipped by our dispatches team you will receive a second email to let you know that your order is on its way to you. This email will contain your tracking information which can be tracked at one the following links below:

This email will contain your tracking information which can be tracked at one the following links below:

Tracking numbers starting 155:
http://www.dpd.co.uk/content/how-can-we-help/index.jsp

Tracking numbers starting FL or FR or RS:
https://www.royalmail.com/track-your-item

Tracking number starting Chi:
http://www.trackmytrakpak.com/trakpak.aspx

Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

The price of the items ordered with Chi Chi London do not include customs and import duties which will vary depending on the country in which the parcel is being delivered. You may be required to pay customs / import duties when you accept delivery of the items from your courier. Should you refuse to accept delivery of the items you have purchased, the courier may return the items back to Chi Chi London.

In the event this may happen, Chi Chi London may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you before the parcel was refused. In these events Chi Chi London will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

We can’t be home all the time, in these situations your parcel can be left in a safe place or left with a neighbour at your request. You can add this request to the notes on your order. Do please be aware that any instructions left are only requests and are not guaranteed by the courier service. If it is not possible to fulfil your request a calling card will be left which will include details of how to re arrange delivery.

UK customers

For orders placed on a next day service before 1pm deliveries can be made anytime between 8am and 1pm.

For order placed on a next day service deliveries can be made anytime between 9am and 6pm.

For orders placed on free delivery or standard shipping deliveries can be made anytime between 7am and 6pm.

Next day deliveries can be made anytime between 7am and 9pm however our couriers do their best to deliver your parcels to fit around your lifestyle.

European / International deliveries

Please note that delivery times vary depending on destination for our European/ International customers. We are unable to guarantee a delivery date for international parcels as this is the responsibility of the carrier once the item has been dispatched.

Delivery times will depend on the courier who has been chosen to deliver your parcel. Chi Chi London are unable to give a time slot for delivery of your parcels.

We currently offer express shipping to a selection of European and International destinations. Please see our current methods of delivery for further details.

UK

You can track your return below via the Royal Mail website tracking system with the barcode number / tracking number from your proof of postage receipt.

https://www3.royalmail.com/track-your-item

We do advise customers it can take between to 5 - 10 working days from the date we receive your returned item for the return parcel to be processed. You will receive an email notification once your parcel has been processed. We are only able to determine if we have received your return via your tracking details for your return.

Due to the amount of parcels that Chi Chi receive and dispatch from our head office we would not be able to locate an individual parcel until it is processed. This is why we aim to have parcels processed within 10 working days of receipt at our head office based on the tracking details.

European / International

You will need to track your returned parcel back to our head office via the chosen courier you have used to return your parcel. We do advise customers it can take between to 5 - 10 working days from the date we receive your returned item for the return parcel to be processed. You will receive an email notification once your parcel has been processed. We are only able to determine if we have received your return via your tracking details for your return. Please kindly note that returns are the responsibility of the customers until the parcel enters our return facility.

Due to the amount of parcels that Chi Chi receive and dispatch from our head office we would not be able to locate an individual parcel until it is processed. This is why we aim to have parcels processed within 10 working days of receipt at our head office based on the tracking details.

Should you wish to return your item for a refund / exchange the following conditions must be adhered to;

• Items must be returned within 28 days of receipt (the day you receive the parcel)
• All Chi Chi tags must be attached and the items must be unworn as new.
• Returns do not apply to pierced jewellery or swimwear if the hygiene seal has been removed.
• Shoes must be tried on indoors and must not show any signs on wear.
• Customers must obtain and proof of postage for their return. Failure to do so may result in Chi Chi London not being able to process your refund / exchange. We strongly advise that your proof of postage / receipt display a barcode or tracking number as a means to track the return. Please keep your postage receipt as this will be your only proof of return for your parcel.
• Chi Chi London reserve the right not to refund you if you return items to us outside the terms of our returns policy.
  
  Return Address:
  Chi Chi London
  Redburn Industrial Estate
  16-18 Woodall Road
  London
  Enfield
  United Kingdom
  EN3 4LE

We promise to refund or exchange any item that you are not completely satisfied with when you return the item(s) to us in a saleable condition by post within 28 days of receipt of delivery. When returning items all tags must be in place and unworn as new.

These returns do not apply to pierced jewellery or swimwear if the hygiene seal has been removed.

UK customers

We promise to refund or exchange (UK customers only) any item that you are not completely satisfied with when you return the item(s) to us in a saleable condition by post within 28 days of receipt of delivery. When returning items all tags must be in place and unworn as new. Please be aware that if any tags or labels are removed from the item(s) we will not be able to offer a refund or exchange. Refunds can take up to 7 -10 working days to process from the receipt of the item into our warehouse. Refunds can only be issued via the original payment method. The ASDA and Collect+ returns service will apply to UK orders placed after 1st December 2017. 

European/International Returns

Send your return via an insured, traceable method, using the pre-printed address label on the front of the delivery note. Please mark your package clearly as Returned Goods to avoid any delay at customs.

We are not able to offer an exchange on returned items and all returned items will be refunded once they have been received and processed by our warehouse team.

If you need a different size or colour of an item you will need to place a new order. Please do be aware that return postage will be at the customers expense.

UK

We offer exchanges to customers in the United Kingdom. We will exchange any item that you are not completely satisfied with when you return the item(s) to us in a saleable condition by post within 28 days of receipt (the day you receive the parcel).

Chi Chi London will only cover the outgoing delivery cost of your first exchange. Any additional returns will be at the cost of the customer. Please be aware any exchanges will have to be for a different size of the same style as the original order or an item on our website of the same price as the original item.

Unfortunately should we not have the requested size for exchange in stock at the time of processing the return, a refund will be issued on the order. In these cases we do apologise for any inconvenience caused.

We are not able to offer an exchange on returned items and all returned items will be refunded once they have been received and processed by our warehouse team. If you need a different size or colour of an item you will need to place a new order. Please do be aware that return postage will be at the customers expense.

We will refund or exchange any item that you are not completely satisfied with when you return the item(s) to us in a saleable condition by post within 28 days of receipt (the day you receive the parcel).

When returning items all tags must be in place and unworn as new.

These returns do not apply to pierced jewellery or swimwear if the hygiene seal has been removed.

Chi Chi London reserve the right not to refund you if you return items to us outside the terms of our returns policy.